Job Description

Confirmation Manager – Call Center
Position: Confirmation Manager
Location: Orange Park, FL (Jacksonville area)
Job Type: Full-Time, Onsite
Pay Type: Salary + Performance-Based Bonuses

Company Overview
At Bath Planet & Granite Transformations of Jacksonville , we specialize in providing high-quality home improvement solutions through a dedicated network of professionals. Our call center plays a crucial role in setting and confirming appointments (free in-home design consultations) that drive our business forward. We are looking for a motivated and experienced Confirmation Manager to lead our call center team, ensure appointment quality, and maximize our customer outreach efforts.

Job Responsibilities

Manage and lead a team of 3-4 call center representatives to ensure high-quality appointment confirmations.
Monitor Performance and provide coaching to agents to improve scheduling effectiveness and conversion rates.
Ensure Appointment Quality by verifying details, confirming customer commitments, and minimizing cancellations.
Develop and Implement Scripts & Rebuttals to improve confirmation success rates.
Oversee Scheduling & Coordination of confirmed appointments to align with business goals.
Track Metrics and KPIs to optimize efficiency and improve team performance.
Recruit, Train and Onboard new call center representatives to maintain high operational standards.
Resolve Customer Concerns to maintain a high level of customer satisfaction.

Qualifications & Skills

2+ years of call center management experience (preferably in sales, customer service, or appointment setting).
Strong leadership and coaching skills to drive team performance.
Excellent communication and negotiation skills to handle objections effectively.
Ability to multitask and work in a fast-paced environment.
Experience with CRM and call center software.***Experience with LEAD PERFECTION CRM a PLUS!***
High school diploma required; associate or bachelor’s degree preferred.

Job Tags

Full time,

Similar Jobs

Cypress Employment Services

Pipe Welders Job at Cypress Employment Services

...at least 3 years of First Class Pipe Welder experience in a shipyard setting. All positions require the ability to TIG and STICK weld on Carbon Steel. The ability to TIG and STICK on CUNI is required for some positions. Per diem is available for only 1 job site...

Peritus

Front-end web developer Job at Peritus

...Front-End Engineer We are looking for a Front-End Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a responsive mobile and desktop web app, with a focus on performance. Your main...

NYC Careers

APEX/ Vendor Services Representative Job at NYC Careers

...success of minority-owned, women-owned, and other small businesses looking to grow through government contracting. The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offers assistance to small businesses in New York City who are looking to sell their goods...

Henry County / Henry County PSA

Part-time Senior Services Van Driver Job at Henry County / Henry County PSA

...Public Service Authority. The County of Henry is seeking a qualified individual to fill the part-time position of Senior Services Van Driver within the Parks and Recreation Senior Services Department. This position is responsible for transporting senior citizens to...

Phoenix Home Care and Hospice

Nurse Navigator LPN or RN CDM (Palliative Care) Job at Phoenix Home Care and Hospice

...Nurse Navigator LPN or RN ComprehensiveDisease Management (Palliative Care) Full Time; Monday through Friday 8am - 5pm... ...RN or LPN license. Must have active driver's license. Hospice or Home Health experience preferred. Were taking the journey...

Confirmation Manager - Call Center Job at Granite Transformations, Orange Park, FL

c2dMNzZRUkdNV0FlYXNvcHUrQTE3K1NNNWc9PQ==