Job Description

Job Title: Divisional Onboarding Specialist – Sancerre & Crossings
Location: Remote/Some Travel to ESL Communities
Reports to: Vice President of Operational Talent Development

Position Overview

The Divisional Onboarding Specialist will oversee and drive the onboarding process for new employees within the Sancerre and Crossings brands at Experience Senior Living (ESL). This role ensures a consistently high-quality and brand-aligned onboarding experience, fostering employee engagement and embedding a culture of learning and hospitality from day one. Working collaboratively with divisional leadership, hiring managers, and community teams, this position ensures each new hire is seamlessly integrated and positioned for success within their respective brand environment.

Key Responsibilities

Onboarding Coordination & Facilitation

• Lead, coordinate, and deliver onboarding programs tailored to Sancerre and Crossings roles across multiple senior living communities.
• Ensure a seamless and engaging onboarding journey beginning immediately after job offer acceptance.
• Schedule and facilitate orientation sessions, departmental introductions, and community walkthroughs in alignment with each brand’s identity.
• Customize onboarding content to reflect brand-specific standards, values, and expectations.

Collaboration with HR & Divisional Leadership

• Serve as a liaison between the People and Operations teams and within the Sancerre and Crossings brands.
• Develop brand-aligned onboarding plans in coordination with divisional leadership, ensuring consistency while adapting to community-specific needs.
• Maintain compliance with regulatory and legal documentation and training standards for new hires.
• Ensure the timely creation and maintenance of new hire employee files.

Employee Engagement & Brand Integration

• Act as a dedicated point of contact for new hires, offering consistent support and communication during the onboarding phase.
• Foster strong early engagement and brand connection for Sancerre and Crossings hires by embedding company mission, values, and service philosophy into the onboarding experience.
• Monitor integration success and provide tailored support to new employees and their managers.

Training & Development Support

• Collaborate with the People and Operations teams to enhance and facilitate weekly divisional new hire orientation sessions.
• Coordinate with learning and development to ensure timely completion of required training modules specific to each brand.
• Conduct follow-up touchpoints with new hires to gather feedback and measure onboarding effectiveness across Sancerre and Crossings communities.

Process Improvement & Reporting

• Continuously assess and improve onboarding effectiveness by collecting feedback from stakeholders and analyzing onboarding metrics specific to the brands.
• Maintain accurate tracking and documentation of onboarding completion, training outcomes, and early engagement trends.
• Deliver divisional reports on new hire integration, retention, and onboarding satisfaction to HR and brand leadership.

Culture Champion & Brand Ambassador

• Embody and promote the unique values and culture of both the Sancerre and Crossings brands during all onboarding interactions.
• Support the creation of welcoming, inclusive environments that contribute to brand reputation and employee retention.
• Ensure new hires understand and embrace the brand identity and community expectations aligned with ESL’s overarching mission.

Requirements

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Hospitality, or related field (or equivalent experience).
• 3+ years of onboarding or HR experience, ideally in senior living, healthcare, or hospitality.
• Proven success in managing multi-site or divisional onboarding programs.
• Strong communication, relationship-building, and project management skills.
• Proficiency with HRIS platforms, onboarding systems, and Microsoft Office.
• Familiarity with regulatory and operational considerations in senior living is a plus.

Key Competencies

• Brand stewardship and strong sense of cultural alignment.
• Ability to work across diverse communities with brand-specific adaptations.
• High degree of organization, independence, and attention to detail.
• Solution-oriented mindset with a focus on employee experience.
• Commitment to upholding ESL’s values and enhancing the reputation of Sancerre and Crossings brands.

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation: $65,000-$70,000

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