Front Desk Agent - 2nd Shift Job at Hampton Inn- Groton, Groton, CT

dkFmMDd3OUdPbUFZWnNvcHYrRXo0T09ENVE9PQ==
  • Hampton Inn- Groton
  • Groton, CT

Job Description

The Hampton Inn Groton   is hiring for a hotel  Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. This will be a  Full-Time position. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills

Holidays and weekends required.

Job Tags

Holiday work, Full time, Work experience placement, Weekend work,

Similar Jobs

Mai Placement

Junior Project Coordinator Job at Mai Placement

 ...Junior Project Coordinator (Entry-Level) Wayne, NJ Salary: $45,000 - $60,000 (based on experience) Company Overview: We are a fast-growing construction trade company located in Wayne, NJ. We are seeking an energetic, detail-oriented candidate to join our team... 

Austin Bridge & Road

Operator - Broom Sweeper - Asphalt - North, TX - Austin Bridge & Road Job at Austin Bridge & Road

 ...Austin Bridge & Road is currently seeking experienced Asphalt Broom/Sweeper Operators for any of the - North, TX asphalt projects. We...  ...Operate equipment in a safe and efficient manner Assist paving crew with site preparation and any other activity as needed Participate... 

Top Level Promotions

Office Administration Assistant Work from Home Job at Top Level Promotions

 ...written and verbal communication skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Ability to work independently and in a team environment. Strong interpersonal skills and a positive attitude. High school diploma or equivalent... 

bondex app

Junior Frontend Developer Job at bondex app

 ...Key Responsibilities: Develop, test and maintain responsive web applications using React.js. Collaborate with designers and backend engineers to...  ...blockchain, and frontend technologies. Requirements: Experience: Minimum of 1 year as a Frontend Developer or similar... 

NTT DATA, Inc.

Release Manager Job at NTT DATA, Inc.

 ...If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Release Manager to join our team in Dublin, Dublin (IE-D), Ireland (IE). Summary of role: The Release Manager will play a critical role in...