Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Handle customer complaints as necessary
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

About Company: Where It All Began - A proud 30-year heritage of warm hospitality inspired by our roots on the Fairfield Farm in the Blue Ridge Mountains of Virginia. J.W. and Alice Marriott welcomed family and friends at the Marriott’s Fairfield Farm, which inspired them to create Fairfield by Marriott in 1987. A Simple Promise. The Fairfield Guarantee Our heritage of warm hospitality inspires us to always provide an inviting and effortless experience. This is what we've always done, and what we will continue to do.

Job Tags

Work at office, Start working today, Flexible hours,

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