Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Handle customer complaints as necessary

Qualifications:

• Working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school graduate, GED recipient, or equivalent
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Well-versed in taking telephone calls and handling stressful situations
• Bilingual – fluent in Spanish and English required

About Company: Wyndham Garden Orlando Universal/I Drive, off I-4 and 17 miles from Orlando International Airport (MCO). Attend an event at Orange County Convention Center (OCCC) or have fun in the theme parks at Universal Orlando Resort™ and Walt Disney World® Resort—all just minutes away. Enjoy the culture and entertainment of downtown Orlando, and make a splash at SeaWorld® Orlando, Aquatica®, or Discovery Cove®. It’s easy to recharge at our contemporary hotel with an outdoor pool, 24/7 gym, and restaurant. There is no resort fee at our hotel. Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners

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