Job Description

ASSYST is seeking an experienced Telestaff Expert with a minimum of 10 years of hands-on experience in Telestaff to serve as the County's designated subject matter expert. This role is critical for the configuration and management of complex law enforcement work rules, ensuring compliance with union regulations, and supporting our transition from a server-based system to Kronos Workforce Central Cloud.

Job Title: Telestaff Expert – Law Enforcement Configuration Specialist
Location: Gaithersburg, MD (Onsite)
Duration: Long term Contract

Key Responsibilities:

• Remedy Kronos Telestaff security issues and format schema to industry best practices.
• Ensure compliance with all departmental directives and union contract rules.
• Transfer knowledge to administrators on best Telestaff practices, including proper security assignments.
• Work directly with union officials to ensure complete acceptance and compliance.
• Remedy conflicts in Telestaff configuration rules.
• Assist in training and knowledge transfer to the new configuration management team.
• Modify officer callback assignments to support expanded functionality.
• Support the formation of specialized callback groups and rules.
• Maintain specialized assignments and minimum hour work rules.
• Ensure that training and documentation are current and accurate.
• Provide expert-level support in resolving any Telestaff issues that may arise.
• Assist in the transition from a server-based system to a cloud-hosted environment using Kronos Workforce Central.

Required Skills & Experience:

• Minimum of 10 years of direct Telestaff experience.
• Proven expertise in configuring complex law enforcement work rules in Telestaff.
• Working relationship with Kronos and ability to troubleshoot technical issues directly with the vendor.
• In-depth understanding of union rules and compliance requirements.
• Experience working directly with union leadership to ensure acceptance and compliance.
• Trained on all aspects of Telestaff management and configuration on the vendor’s site.
• Experience resolving Telestaff security issues and formatting schema to best practices.
• Ability to guide administrators on best practices for security and rule configuration.
• Experience transitioning from server-based to cloud-based Telestaff systems.
• Ability to assist in the creation and configuration of callback specialized groups and functions.
• Strong documentation and training skills.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Job Tags

Contract work,

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