Job Description

Flatrock is looking for an Operations Administrator to ensures that all services meet regulatory standards, licensing requirements, and internal policies while supporting the well-being of residents and the effectiveness of staff.

• Prepare for site reviews, licensing inspections and audits by:  

• Remaining current with updates made to licensing and CMH requirements  

• Completing internal audits  

• Communicate with but not limited to:  

• CMH (Corporate Compliance, Contract Manager, Quality Improvement Team, Support Coordinators)  

• Guardians   

• Vendors (Case Manager, etc.)  

• Create and Oversee implementation of Corrective Action Plans   

• Create companywide policies and procedures   

• Revise policies and procedures when needed   

• Enforce policies and procedures  

• Plan and review compensation actions  

• Monitor various daily, weekly, and monthly managerial tasks and responsibilities   

• Manage, coach, and mentor  

• Operations Associates 

• Oversee all requirements for all employees  

• Oversee Operations and training, background checks, medical clearances, etc.  

• Schedule refresher training (CPI, CPR, TB and Receipt Rights)  

• Oversee all Flatrock residents  

• Oversee the completion of progress notes   

• Oversee the completion of Critical Incident Reports  

• Oversee requested CMH documents (IPOS, Behavior Plans, Crisis Plans, Psychosocial)  

• Oversee Licensing paperwork, CMH paperwork, etc.   

• Ensure staff maintain a high level of ethical and professional standards  

• Participating in applicable Coordinated Care Professional Services, LLC, committees   

• Oversee the implementation of CARF 

• Contracts and licensing applications 

• Flexibility and commitment to working the hours and times required to perform the responsibilities of the job, including evenings and weekends as may be necessary  

• Maintain a positive, open relationship with all management and staff 

• Utilize all communication tools including FIN  

• Maintain and advocate for all Flatrock residents’ rights   

• Complete any additional tasks assigned from Chief Operating Officer   

Requirements:  

• Degree in Business Administration or related field 

• Must have 2-3 years of leadership experience  

• Must have 2-3 years of experience in compliance  

• Present or current experience with behavioral health issues 

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