Flatrock is looking for an Operations Administrator to ensures that all services meet regulatory standards, licensing requirements, and internal policies while supporting the well-being of residents and the effectiveness of staff.
Duties and Responsibilities:Prepare for site reviews, licensing inspections and audits by:
Remaining current with updates made to licensing and CMH requirements
Completing internal audits
Communicate with but not limited to:
CMH (Corporate Compliance, Contract Manager, Quality Improvement Team, Support Coordinators)
Guardians
Vendors (Case Manager, etc.)
Create and Oversee implementation of Corrective Action Plans
Create companywide policies and procedures
Revise policies and procedures when needed
Enforce policies and procedures
Plan and review compensation actions
Monitor various daily, weekly, and monthly managerial tasks and responsibilities
Manage, coach, and mentor
Operations Associates
Oversee all requirements for all employees
Oversee Operations and training, background checks, medical clearances, etc.
Schedule refresher training (CPI, CPR, TB and Receipt Rights)
Oversee all Flatrock residents
Oversee the completion of progress notes
Oversee the completion of Critical Incident Reports
Oversee requested CMH documents (IPOS, Behavior Plans, Crisis Plans, Psychosocial)
Oversee Licensing paperwork, CMH paperwork, etc.
Ensure staff maintain a high level of ethical and professional standards
Participating in applicable Coordinated Care Professional Services, LLC, committees
Oversee the implementation of CARF
Contracts and licensing applications
Flexibility and commitment to working the hours and times required to perform the responsibilities of the job, including evenings and weekends as may be necessary
Maintain a positive, open relationship with all management and staff
Utilize all communication tools including FIN
Maintain and advocate for all Flatrock residents’ rights
Complete any additional tasks assigned from Chief Operating Officer
Requirements:
Degree in Business Administration or related field
Must have 2-3 years of leadership experience
Must have 2-3 years of experience in compliance
Present or current experience with behavioral health issues
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