Job Description

Job Description and Duties

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program.  Please follow the link for more information regarding the 2025 Personal Leave program. 

Under the general direction of the Section Manager, the incumbent serves as one of two Program Managers for the Personal Income Tax Manual Process (PIT MP) Collection Program in the Tax Account Resolution Section (TARS). Working through Administrator I’s, plan and direct the activities of collection teams at the Compliance Representative and Senior Compliance Representative levels. The collection team's activities include proactively resolving delinquent accounts by locating and contacting the delinquent taxpayer and/or locating assets and taking involuntary collection actions. The activities may also include responding to taxpayers and third parties that call or write in response to automated collection notices. The incumbent is responsible for budget planning, measuring program performance, and setting operational goals and objectives.

As part of the TARS Leadership Team, the incumbent is responsible for creating a positive and encouraging work environment for staff, promoting excellent customer service, identifying issues and trends, and making operational process improvement changes. The incumbent will represent the Accounts Receivable Management (ARM) Division on teams and special projects, as well as collaborate with their peers throughout the Division on issues and/or decisions that may impact on our program area(s).

Additional positions may become available (eRPA 2425-00061)

Position(s) may be located in any of the following office locations:

• Sacramento (Central Office)

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You will find additional information about the job in the .

Working Conditions

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future .

• This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to .

CALIFORNIA CODE OF REGULATION, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.

**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance.  Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Creates and maintains a work environment that fosters learning and encourages growth.
• Establishes cooperative working relationships and gains support of key individuals to ensure goals are accomplished.
• Delegates decision making and other responsibilities to team members and promotes accountability.
• Encourages, understands, and effectively communicates the reasons for change to staff.
• Establishes and maintains relationships with business customers and stakeholders, and provides assistance with problems.
• Develops and applies the appropriate communication style to a wide range of situations.
• Manages team goals effectively, monitors team performance, and recognizes the impact of team activities on stakeholders.
• Regularly assesses staff’s skills and knowledge to determine training and development needs.
• Breaks down specific tasks and problems and systematically gathers and analyzes relevant information to prioritize action items.
• Works with others to identify inefficiencies, generate new ideas and recommendations, develop innovative approaches, and streamline complex situations.
• Makes recommendations or changes to programs, policies, or procedures to improve effectiveness and efficiency when necessary.
• Ensures the delivery of the products or services to the customer.
• Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.
• Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

In addition, Franchise Tax Board offers the following:

• Convenient transportation and commuting options include : Light Rail stop, bicycle lockers, free parking, and carpool/vanpool opportunities.

Additional Application Instructions

A complete application package must be received in the Classification & Hiring Unit or postmarked by the final filing date and must include:

• Completed employment information on the STD. 678, including the “From” and “To” dates, “Hours Per Week,” and “Duties Performed" fields for all jobs listed in the “Employment History” fields (resumes do not take the place of these fields on the STD. 678)
• All of the required documents listed in the “Required Application Package Documents” section 
• The position number and job control number in the job title line of the STD. 678, if submitting a paper application package (these numbers will auto-populate in the job title line of the STD. 678 if submitting an electronic application through your CalCareer Account)
• A signature, if submitting a paper application package

Candidates who do not follow all of the listed application instructions may be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Electronic applications submitted through your CalCareer Account are highly recommended. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed STD. 678 and application package to the mailing address provided above in the “Application Instructions” section.

Do not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other -

  REQUIRED: If you are basing your eligibility on educational requirements, you MUST provide a legible copy of your transcripts as proof of meeting the education requirement as listed in the Classification Specification (please see the Class Specification located under “Minimum Requirements” on the left-hand side of this job posting). Applicants with foreign transcripts must provide a foreign transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be official or unofficial; please redact birthdates and social security numbers. If you are not basing your eligibility on an educational requirement, you may instead use the bypass option (when applying, select Choose/Upload for the required document and then select Bypass File).

• Supplemental Application - In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than 2 type-written page(s) in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement.
  Describe a situation in which you were able to clearly formulate a problem, identify and collect the necessary data, and make recommendations for resolving the problem.
  • What was the challenge?
  • Who was impacted by the problem?
  • What factors or variables did you consider?
  • How did you evaluate your options?
  • What did you do?
  • What was the outcome?

Job Tags

Permanent employment, Full time, Second job, Work at office, 2 days per week,

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