Job Description

Overview:

As a member of the Employee Lifecycle & Belonging team, you help shape people-focused strategies, initiatives, and partnerships. These efforts enhance the employee experience at the Co-op. Reporting to the Director of People Programs, you will implement and maximize talent programs and design and develop impactful solutions that support employees during key moments in the employee lifecycle. By using new and innovative talent management approaches, you will help create a dynamic and effective employee experience, prioritizing what matters most, and positively impacting employees and the business.

Responsibilities:

• Creates, implements, and optimizes effective Talent Management and people program initiatives and processes to achieve strategic business initiatives.
• Understands the main ideas of Human Centered Design (Design Thinking). Can use HCD to create and maintain solutions focused on end users.
• Manage multiple projects or programs concurrently, ensuring effective prioritization and execution to deliver critical initiatives.
• Supports a smooth employee experience in our key people processes. Identifies and implements ways to improve and update processes, including automation. Ensures governance, efficiency, standardization, and ease of use.
• Uses deep business knowledge to find issues and diagnose root causes. Provides insights, offers recommendations, and creates proactive solutions for key business goals through a people lens.
• Applies exceptional critical skills and attention to detail to understand complex problems and root causes. Leverages quantitative and qualitative data to develop insights, guide recommendations, and formulate solutions.
• Collaborates with HRBPs, HR COEs, Employee Relations, Legal, and business leaders. Helps facilitate organizational changes and responds to employee feedback on people processes.
• Embeds principles of REDI (Racial Equity, Diversity and Inclusion) into program design and delivery.
• Collaborates with the Employee Lifecycle & Belonging team to create a consistent brand look and feel. Designs and delivers multi-modality assets as part of managing a larger experience design portfolio.
• Develop and deliver clear, compelling communications about employee experience programs. Use the right tone, voice, and key messages. Ensure employees and stakeholders feel informed and engaged through various communication channels.
• Evaluate people programming solutions based on the balanced mix of desirable solutions that are feasible, and viable to the business.
• Ensure tasks are completed and work is high quality. Support team members so the team delivers consistent, excellent results.
• Track the effectiveness of employee experience programs using key performance indicators (KPIs) and regular reports. Conduct surveys, focus groups, or other research to gather deeper insights into employee needs and feedback. Support data and insights with product health reports and impact analyses.
• Understands the co-op’s business and the marketplace. Ensures people programs connect to business outcomes and the co-op’s branding.
• Thinks creatively by looking outside the HR division. Learns leading-edge design and program management practices within the co-op and other organizations.

Desired Skills & Experience:

• People-centric approaches: Ability to understand target audiences and deliver value through people-centric strategies and product delivery.
• Strategic Execution: Ability to translate strategic goals into actionable plans and initiatives and focus on execution with a results-driven mindset.
• Systems thinking: Able to optimize and maintain systems to improve end user experience and identify and correct issues.
• Continuous improvement: Identifies solutions and improvements using innovative, forward-thinking approaches. Focuses on delivering meaningful, accessible, and personalized experiences at scale. Stays updated on industry best practices and emerging trends.
• Problem solving and decision making: Uses critical thinking to assess and resolve problems. Quickly executes effective solutions with input from stakeholders. Drives decision making that minimizes disruptions and maintains program excellence.
• Process & optimization: Able to identify, design, implement, and improve short- and long-term processes and tools. Streamline program delivery while maintaining governance, program excellence, and a people-focused approach.
• Compliance & Governance: Establishes and maintains governance structures for program oversight and delivery, and program integration into the wider ecosystem.
• Facilitation: Ability to effectively facilitate group discussions and create inclusive environments for diverse input and collaboration.

Required Qualifications

• Proficient with Microsoft Office including Microsoft Word, PowerPoint, Excel.
• Consulting & collaboration – skilled at consulting with a wide variety of partner types and navigating unchartered territory.
• Program management: Ability to manage multiple programs and projects at the same time, from start to finish. Create and execute project plans, ensure timely delivery of milestones, keep stakeholders informed of progress, and execute change management initiatives.
• Data Analysis and Measurement: Can leverage quantitative and qualitative data to evaluate program performance, generate insights, create visualizations, and enable informed decision making. Able to spot patterns and needs and use data to product program health reports.
• Collaboration & Stakeholder engagement: Ability to build exceptional working relationships and work well with all levels of the organization. This includes remote areas and field environments to drive stakeholder alignment.
• Proactive and self-directed with ability to manage/complete multiple projects with contending deadlines.
• Experience developing and managing programs across the employee lifecycle.
• Communications: Excellent oral and written communication skills, and must be comfortable engaging with senior executives, developing communication plans, and company-wide messages that are clear and concise. These communications drive people-focused outcomes and increase understanding of program benefits. They reach diverse audiences, including executives and hourly employees, and support key success metrics.
• Knowledge or experience with core Talent Management programs including performance management, promotions, succession, career development, mobility and learning.

Preferred Qualifications

• Bachelor’s Degree and at least 5+ years experience or Masters in HR/Industrial Psychology.
• Proficient with Microsoft Sharepoint, Copilot, Spark, Canva, or other graphic design tools.

Closing:

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click for a detailed overview of benefits plans by employee profile.

Base Pay Range: $85,400.00 - $136,700.00 per year

Job Tags

Hourly pay, Temporary work, Work at office,

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