Job Description

Job Title: Support Specialist  

Location: Easley, SC  

Department: Information Technology  

Reports To: VP of IT  

Job Summary: The Support Specialist is responsible for providing comprehensive technical support and maintenance services for all IT-related equipment at Patriot Hospice. This role involves ensuring the proper functioning of laptops, desktops, phones, printers, servers, routers, switches, firewalls, and other networking equipment. The Support Specialist plays a crucial role in maintaining the technology infrastructure and providing excellent support to staff, enabling them to deliver high-quality care.  

Key Responsibilities:  

• IT Equipment Installation and Setup:  

• Install and configure laptops, desktops, printers, phones, and other IT equipment for staff use.

• Set up and maintain servers, routers, switches, and firewalls.  

• Maintenance and Repair:  

• Perform routine maintenance on IT equipment to ensure optimal performance.  

• Diagnose and repair hardware and software issues promptly.  

• Upgrade and replace hardware components as necessary.  

• Technical Support:  

• Provide first and second-level technical support and assistance to hospice staff for all IT-related issues.  

• Troubleshoot and resolve problems with software, hardware, and network connectivity.  

• Assist with user training on IT systems, software, and best practices.  

• Network Administration:  

• Monitor and maintain network infrastructure, including routers, switches, and firewalls.  

• Ensure network security and compliance with IT policies.  

• Assist with network troubleshooting and optimization.  

• System Administration:  

• Manage and maintain user accounts, permissions, and access rights.  

• Ensure proper configuration and deployment of IT systems and applications.  

• Support and maintain IT infrastructure for both on-site and remote staff.  

• Orientation and Staff Training:  

• Conduct IT orientation sessions for new hires to familiarize them with the organization's technology systems and protocols.  

• Develop and deliver ongoing training programs for staff to ensure they are proficient with IT systems and tools.  

• Create and update training materials, user guides, and documentation to support staff education.  

• Documentation and Reporting:  

• Maintain accurate records of IT installations, maintenance, and repairs.  

• Document and report any recurring issues or major repairs to the VP of IT.  

• Ensure compliance with IT policies and regulatory standards.  

Qualifications:  

• Associate's degree in Information Technology or related field; or equivalent technical training/certification.  

• Previous experience in IT support or related roles.  

• Strong technical, troubleshooting, and analytical skills.

• Experience with hardware and software maintenance.  

• Knowledge of network and system administration.  

• Excellent communication skills and ability to train users.  

• Valid driver’s license and reliable transportation.  

Physical Requirements:  

• Ability to lift and carry up to 50 pounds.  

• Frequent standing, walking, and bending.  

• Ability to travel to different hospice locations as needed.  

Work Schedule:  

• Monday through Friday, with occasional on-call duties as needed.  

Benefits:  

• Competitive salary  

• 401(k) plan  

• Health, dental, and vision insurance  

• Paid time off and holidays  

• Continuing education opportunities  

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