Utility Call Center Representative Job at Atlas Field Services, Redford, MI

c0FMNjZ3ZEhOMklZYWNnb3YrQTA0ZUtENWc9PQ==
  • Atlas Field Services
  • Redford, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Remote work,

Similar Jobs

Butterfly Effects

Board Certified Behavior Analyst (BCBA) Job at Butterfly Effects

 ...in Autism Therapy Are you a passionate BCBA seeking a rewarding career where your...  ...publications in journals like Journal of Applied Behavior Analysis. Clinical Advisory Access:...  ...BCBA Certification from the Behavior Analyst Certification Board (BACB). Strong passion... 

Southeast Airport Services, Inc.

Baggage Handler/Unjammer (Orlando) Job at Southeast Airport Services, Inc.

 ...chemicals, heat, cold and vibration. Employees may work on an airport ramp around airline vehicles and heavy equipment....  .... Airport experience a plus. Ability to perform shift work including early mornings, nights, weekends, and holidays. A candidate must fulfill a... 

Five Star Painting Careers

Painter's Helper Subcontractor Job at Five Star Painting Careers

 ...Spraying experience is very helpful.Our company is growing and we pride ourselves in working with quality painting crews! If you are a painting subcontractor interested in working with our dynamic team, please fill out the application.The ideal candidates are painting... 

Ecosouth Florida LLC

Roll Off Driver Job at Ecosouth Florida LLC

Are you a skilled driver who enjoys being on the road and providing outstanding service? Were looking for a dependable Roll-Off Driver to join our Sarasota team. This position focuses on safe, timely, and efficient transportation of containers to and from customer locations... 

New York Life Insurance Co

Portfolio Analyst, Commercial Real Estate Private Equity Job at New York Life Insurance Co

 ...per week THE POSITION: Portfolio Analyst, Portfolio Management REPORTS TO:...  ...These two commercial real estate private equity portfolios combined consist of direct investments...  ...management, acquisitions, accounting, research, legal, and IT departments Ability and...