Job Description

Job Description

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and digital solutions. You will have the opportunity to help people experience our Customer Promise – helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.

As a Virtual Banking Manager, within the Virtual Bank Team, you will manage a team of Virtual Bankers, ensuring they meet and exceed customer expectations and create a customer-obsessed culture. You will direct aspects of virtual bank operations, grow deposits and relationships and coach bankers. You will also be responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. You will collaborate with our branch partners along with our partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Job Responsibilities

• Manages and coach virtual bank employees to engage customers and deepen relationships with clients
• Coaches bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
• Actively identifies coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
• Promotes a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
• Creates specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers
• Improves revenues and expenses and grow the business, while exceeding customer expectations
• Creates an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
• Addresses client issues promptly and effectively
• Builds partnerships with One Chase partners to build brand and relationships

Required Qualifications, Capabilities, and Skills 

• 3+ years of experience leading a team 
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture
• Delivers exceptional customer experience by acting with a customer first attitude
• Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
• Exudes confidence with bankers when sharing product knowledge and solutions

Preferred Qualifications, Capabilities, and Skills 

• College degree or military equivalent
• Management experience strongly preferred; Retail Banking highly preferred
• Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology
• Ability to adapt quickly to a changing environment and be a strong decision maker

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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