Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Product Operations Manager, Voice of the Customer (VoC) in the United States.

This role offers a unique opportunity to drive operational excellence and customer-focused product strategy in a fast-growing, technology-driven travel and fintech platform. You will be responsible for centralizing, analyzing, and operationalizing customer feedback to inform product decisions and ensure teams deliver high-value outcomes. Working closely with product management, engineering, and customer-facing teams, you will streamline workflows, improve operational efficiency, and create systems that capture the voice of the customer across all touchpoints. This position combines strategic thinking with hands-on execution, enabling measurable impact on customer satisfaction, retention, and business growth.

Accountabilities

• Design, implement, and manage systems for systematically collecting and organizing customer feedback from surveys, user interviews, support tickets, and social media.
• Serve as a strategic bridge between customer-facing teams (Sales, Customer Success, Support) and product management, ensuring continuous flow of customer context.
• Partner with stakeholders to identify and resolve operational roadblocks, streamline workflows, and make customer data accessible for product teams.
• Define, track, and analyze key product metrics (e.g., NPS, CSAT, CES) and link them to business outcomes such as retention and revenue.
• Centralize and operationalize customer behavior, sentiment, and conversion data to inform product roadmaps and strategy.
• Act as a subject matter expert for product lifecycle and VoC tools (e.g., Pendo, Amplitude), providing support, configuration, and guidance for efficient workflows.
• Drive process improvements across product operations, ensuring projects are delivered on time and with measurable impact.

Requirements

• 5+ years of experience in product operations within product teams.
• 2+ years of experience running voice of the customer (VoC) programs.
• Strong understanding of product development lifecycles and customer value indicators.
• Exceptional ability to prioritize, distill complex processes into actionable steps, and implement solutions efficiently.
• Experience with product lifecycle and analytics tools such as Pendo, Amplitude, or similar.
• Excellent collaboration, communication, and stakeholder management skills.
• Hands-on problem-solving mindset with a track record of driving measurable results.
• Ability to operate effectively in a fast-paced, dynamic environment and adapt to evolving business needs.

Preferred Qualifications:

• Background in technical program management or production support.
• Experience with data-driven decision-making, linking customer insights to product strategy.
• Familiarity with metrics tracking, dashboards, and reporting frameworks for VoC insights.

Benefits

• Competitive base salary: $164,000 – $227,000 USD, plus potential equity and variable pay.
• Comprehensive healthcare, dental, and vision coverage.
• Flexible work environment with hybrid or remote options.
• Opportunities for career growth in a rapidly expanding company.
• Access to modern tools and platforms to optimize workflow and efficiency.
• Supportive, collaborative culture emphasizing innovation, learning, and measurable impact.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company offering the position. The final decision and next steps (such as interviews or additional assessments) are handled by their internal hiring team.

Thank you for your interest!

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